Business Growth System:
Support
- Q: Why is it important to know my user ID?
- A: Your user ID is specifically attached to your account. Our technical support team can respond to you faster when you supply your user ID.
- Q: How do I reset my password?
- A: You can go to your personal preferences tab on your home page and change your password there at any time. In may take up to 10 minutes for the change to take effect.
- Q: I do not know my password, what do I do?
- A: At the log in page you can access the “forgot password” page. The system will email your current password to the email address that you supplied us. If you did not change the temporary password that was originally supplied, you will be sent another temporary password.
- Q: Can I change or update my personal information on my own?
- A: Yes, you can. Click on the user preferences tab. It will take you to a page where you can update your personal information.
- Q: What is my Username?
- A: Your Username is the email address you provided to us when you became a Business Growth System client.
- Q: Can I update my credit card information online?
- A: Not yet, for security reasons. We will notify you when our system lets you update your credit card information online in your personal profile page.
- Q: How long does my temporary password work?
- A: Your temporary password is only active during your first log-in to the system. You will be asked to change your temporary password to a personal password immediately upon your first log-in.
- Q: How does the security token work?
- A: The eLearning system will allow you to log-in with only your Username and personal password only for 15 days. After 15 days you will also be required to enter a security key number. No software is needed. The number is generated by your security key.
Here’s how it works: To generate this number simply push the button on the top of the security key. You have about 30 seconds to enter the number. After that, a new number will be needed. The number changes each time you log-in. It’s important to log out of the system when you are done with your session. If more than one log in is attempted with your passwords - the system will lock your account.
- Q: I lost my security key, what do I do?
- A: Click on the link on the log-in page that says “lost security key.” There you can fill out the form to get another key delivered to you. A $50.00 replacement fee, plus shipping & handling, applies for replacement of security keys in all cases (no exceptions!) After filling out the form, the system will allow you to log-in using just your user name and password for 15 days. Thereafter it will require your security key code again.
- Q: How do I log on to the forum?
- A: Log into the eLearning system and click on the “Community” tab at the top of the page to take you into the Forum.
- Q: What if I forget my conference number and call-in codes?
- A: Submit a support ticket at www.strategicprofits.com/supportsuite and request a new code. It may take up to two business days to receive via email. Your old codes will be disabled in the system.
- Q: Who do I call for technical questions?
- A: For the fastest response - submit a support ticket at www.strategicprofits.com/supportsuite. A secondary option is to call technical support at 954-429-3114, option 4. In either case, be sure to include your user ID number, name on the account, phone number and email address.
- Q: How do I contact support?
- A: Your fastest response will be at www.strategicprofits.com/supportsuite. You can also check out the discussion boards.
- Q: How do I cancel my membership?
- A: Our user friendly policy permits you to cancel your membership at any time. We will only honor cancellations submitted in writing to www.strategicprofits.com/supportsuite. NOTE: You must register by using the ‘Register’ icon at the left of the screen at the www.strategicprofits.com/supportsuite before submitting your ticket to cancel. Your membership fees are paid in advance for the current month. Upon your written cancellation request, your membership access will be terminated at the end of that month. You may see the full customer agreement here: www.strategicprofits.com/customeragreement
- Q: I only have a dial-up Internet account, will this work for me?
- A: You should be able to view and play everything in the system, HOWEVER, having a slow Internet connection will affect the speed at which videos will play and download. It is recommended that you have at least a DSL line or better to receive the most out of the eLearning system. We cannot make any guarantees about your experience in this regard because it is based on your own equipment and lines.
- Q: What if I can’t view the presentations?
- A: We use industry standard technology to deliver you the information. You simply need a flash player and standard MP3 and/or wave player. You should not need to download anything to view the presentations. You can download the free flash player at www.adobe.com if you feel you need it.
- Q: What if some of the content is grayed out and I can’t view it?
- A: The content you can access is dictated by the program you are in and the date you joined the program. In most cases, more content is delivered and available to you monthly, on your anniversary date.
- Q: Can my partner be on the calls also?
- A: Yes, your partner may be on the call. Since only one code is permitted per account, you must call in together or conference the other party in.
- Q: Can my partner be on the call instead of me?
- A: Yes. Be sure they have the call-in information and account code.
- Q: What is my program start date?
- A: The program starts the day you purchase your membership. You should immediately receive all the log-in information via email. In addition, you will also receive a welcome package via courier, which contains additional information and your personal security key. Depending on where you live, the process may take several weeks to complete. Please be patient.
- Q: Is there a money back guarantee?
- A: Because your program is delivered in a "Pay-As-You-Go" format, you can discontinue your program at anytime. You may discontinue your program by sending an email to customer service at www.strategicprofits.com/supportsuite. We will only honor cancellations submitted in writing to this address and your membership access will be terminated at the end of that month. There are no refunds provided for materials you have already accessed. (See the customer agreement for more information www.strategicprofits.com/customeragreement )
- Q: Can I buy personal one-on-one calls with Rich?
- A: This is a long sought after commodity that is very limited at this time. You will hear more about these opportunities shortly.
- Q: Who do I call when I have a technical problem?
- A: For the fastest service, all problems, technical or otherwise should be submitted through our online customer support at www.strategicprofits.com/supportsuite. A secondary option is to call technical support at 954-429-3114, option 4. In either case, be sure to include your user ID number, name on the account, phone number and email address on your account.
- Q: Can I email Rich with questions?
- A: The best way to have comprehensive answers is to personally ask Rich questions during the Q+A calls. Although we will be providing a special URL for submitting written questions, we have found that in many cases, written questions do not provide the necessary information required for Rich to be as precise as you may like. So take full advantage of your Q+A calls. Who knows? You may have more than one question once you start talking with Rich!
- Q: What happens if I miss a call?
- A: There is no need to worry; Rich will be doing a Q & A call almost every week.
- Q: Do you have an affiliate program?
- A: Yes, visit www.strategicprofits.com/makemoney and your affiliate request will be submitted instantly. We’ll send you all the information you need.
- Q: Is there a set schedule for the Q & A calls?
- A: Most Q & A calls are scheduled on Wednesdays. But they do vary based on Rich’s travel schedule. Details will be posted on your eLearning system homepage. You will also receive email reminders of the time and date.
- Q: How many seminars are there?
- A: There are two events a year.
- Q: Do we pay extra to attend the seminar?
- A: Although our current customers are not charged the $2997 event fee, a small handling fee applies. You will also be able to pre-purchase meal tickets for most events.
- Q: How much time do you estimate I'll need to devote to the program each week once we get started?
- A: To maximize what you get out of the program, we suggest you participate on all the calls. Plus we recommend you plan to devote a minimum of 4-6 hours each month to your online study .
- Q: How will you use the personal information I may provide to you during registration and during the course of the program?
- A: The information is strictly for Rich to serve you better, and more details are provided in privacy policy at: www.strategicprofits.com/privacy
- Q: Will you be incorporating techniques from previous programs, such as strategies and Jay Abraham's items?
- A: Rich offers a combination of everything he’s learned from everything he’s done - distilled and refined for your convenience through the lens of strategic business building.
- Q: Will there be a module at the beginning of the program to give us more details and a general idea of what the framework of the program will be?
- A: Absolutely - there is a welcome module for you to view when you log into the eLearning system.
- Q: Will Rich be switching to one of the web-conferencing programs so international clients don’t miss out on information due to poor quality teleconference lines?
- A: We haven’t had any problems - but if you are experiencing challenges, please submit a support ticket and let us know the details of your situation.
- Q: What is the time table for the release of the material?
- A: You will receive access to your first profit module after you enroll. Thereafter you will receive access to a new profit module every 30 days.
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